Training Pack

Leadership and management

Designed for

This two-day course is for managers who want to review and update their leadership skills. It focuses on developing teams and individuals through understanding the range of different leadership behaviours, tools and techniques required to be an effective leader in today’s workplace.
The programme is an ideal introduction to management but is also very useful as a refresher course.
Format – this thoroughly practical two-day course uses a mixture of formal tutor inputs, practical exercises, case studies, management tools and tutor-facilitated discussion.

Aims and Objectives

Delegates will be given an opportunity to participate and lead teams outside their normal work environment (comfort zone) in challenging and differing situations.

Delegates will be required to collectively and individually review each challenge, identifying how they as individuals performed and participated in the tasks and how effective they all worked together as a team (Improvement opportunities identified)

Course Content

Team development, Balancing team roles ,Team dysfunctions , Leadership adaptability, Performance conversations ,Communicate goals and objectives
Delegate effectively, Develop their teams, Deal with poor performance issues
Manage change, Personal success – reviewing personal leadership skills and generating a specific, measurable, attainable, realistic, timely (SMART) development plan.

Duration: 2 Days | MTDC Member Cost: £190/head | Non Member: £320/head

Background of Workshop – ILM2 Award in Leadership and Team Skills

This programme is designed to help team-leaders and supervisors identify the key differences between working within a team and assisting the supervision of a team, and to provide them with practical tools to support them. Essential for anyone aspiring to or new to a supervisory or team leading position who is seeking an industry recognised qualification or for experienced team members wishing to develop their skills for their first supervisory role.

Aims and Objectives

  • Explore the role of leadership and management
  • Identify a range of leadership behaviours, values and guiding principles •Examine the cause and effect of leadership actions
  • Enable participants to explore their own leadership styles
  • Develop an understanding of the true meaning of performance management
  • Address key motivational theories

Duration: 5 Day | MTDC Member Cost: £500 plus VAT plus ILM fee | Non Member: £550 plus VAT plus ILM fee

Background of Course – ILM3 Award in Leadership and Management With

increasing pressure to produce better results with less resources, leadership and management capabilities are more important than ever. This programme develops the knowledge, skills and behaviours which are needed by highly effective people managers. Aimed at first line and junior managers who are seeking an industry recognised qualification or for experienced supervisors and team leaders wishing to improve their skills for their next management role.

Aims and Objectives

  • Define the meaning of vision, mission and values
  • Explore employee engagement and alignment with organisational strategy
  • Examine a range of motivational theories
  • Identify a range of leadership styles that will promote the growth of individuals and team
  • Develop the skills to effectively identify workplace problems
  • Identify methods of evaluation and review

Duration: 5 Day | MTDC Member Cost: £500 plus VAT plus ILM fee | Non Member: £550 plus VAT plus ILM fee

Background of Course – ILM5 Award in Leadership and Management

Those in middle to senior management roles face a multitude of challenges on a day to day basis whilst being accountable for driving motivation and achieving goals throughout the teams and the organisation. This programme focuses on how to drive organisational performance through people by using effective leadership behaviours and innovation and change management techniques within the workplace. Aimed at middle managers (managers of managers) wishing to develop their leadership skills who are seeking an industry recognised qualification or for experienced first line managers about to make the transition into middle management.

Aims and Objectives

  • Address power and influencing strategies
  • Explore the role and attributes of the visionary leader
  • Provide tools to assess team and organisational culture
  • Offer the opportunity to apply a range of emotionally intelligent leadership styles
  • Address the three levels of employee engagement
  • Identify best practice guiding principles for innovation and change management
  • Provide tools to analyse opportunities for innovation and change
  • Address techniques generating and analysing suitable courses of action
  • Enable the creation of a SMART change management plan

Duration: 5 Day | MTDC Member Cost: £600 plus VAT plus ILM fee | Non Member: £650 plus VAT plus ILM fee

Productivity

Background of Workshop

Whether you already have a lean programme or are just starting out this workshop will be most relevant to you. As the leader of your organisation you need to ensure your business is being run as efficiently and effectively as possible and that any lean tools/techniques that have been applied are sustainable, by having the right lean leadership behaviour. Lean manufacturing will not just effect the layout and performance of the business but also the working culture and mind set of employees. To make sure you have the cutting edge knowledge necessary to implement and recognise excellent lean practices we have devised a 1 day lean leadership programme which gives you that knowledge. You will gain the insight to generate relevant lean strategies and ideas as well as the skills and ability to apply lean leadership behaviours, and techniques.

Aims and Objectives

Lead people to think differently and think for the organisation Encourage the development of skills and behaviours needed to create and sustain a world-class lean organisation Promote open communication and free flow of information to all management, team members and staff Understand the types of communication that help to promote a suitable environment for continuous business improvement and change programme Apply tried and tested lean leadership techniques and competencies and understand your own leadership style Understand the types of emotions and psychological reactions people experience during a business improvement change programme.

Duration: 1 Day | MTDC Member Cost: £125/head | Non Member: £235/head

Background of Workshop

An essential facet of any Lean deployment is the engagement of the entire workforce in the philosophy, actively participating in identifying and eliminating waste, solving problems and embracing change. The Lean Foundation workshop is aimed at giving the workforce a hands on experience in the basics of Lean manufacturing

Aims and Objectives

Understanding the power of teamwork and its importance in delivering a quality product/service Explanation of standardisation, its relevance in controlling outputs Exposure to Practical Problem Solving Tools Engaging the entire workforce in Continuous Improvement Understanding the Voice of the Customer Demonstrating Flow TPM Explaining & involving the workforce in Value Stream Mapping

Duration: 2 Days | MTDC Member Cost: £125/head | Non Member: £235/head

Business Skill

Designed for

Those who have delivered presentations but possibly never had any training or are looking for ways to further improve their delivery and style.

Pre-Requisites

Delegates should have a need to present within their job role and some experience of delivering presentations. You will be required to make a short presentation (no longer than 15 minutes), which may be on topic of your choice. This may be work related or a hobby or interest. This should be prepared prior to the event.

Aims and Objectives

Work on a presentation and identify areas where we can improve Take the opportunity to practice some of the skills Be able to structure the presentation Gain confidence to enable future presentations to be professionally delivered Develop vocal skills to enhance the delivery of presentations Develop techniques for handling Q&A sessions and interruptions

Course Content

Planning and preparation Impact and presence What holds the audiences attention? Vocal skills Structuring the presentation Building confidence Power point development Practice session Non-verbal communication Handling Q&A sessions and interruptions.

Duration: 2 Days | MTDC Member Cost: £190/head | Non Member: £320/head

Designed for

Managers, Team Leaders or those in a supervisory capacity who are responsible for managing staff and set out performance expectations as well as managing individual performance to deliver business results in key areas.

Aim

To provide the confidence and skills to those who are responsible for performance management

Objectives

  • Positively commit to the key business processes of performance management, appraisal and people development
  • Be able to evaluate their team members contribution in delivering business targets and objectives
  • Understand performance management and its links with appraisal
  • Plan and prepare effectively for an appraisal
  • Keep the team focused and on track
  • Handle difficult situations in a professional and positive manner
  • Use confident communication skills to assist the appraisal
  • Recognise and use the appraisal as a motivator
  • Identify different learning solutions to train and develop their team

Course Content

  • Why are appraisals a priority for the business?
  • What do you want to get out of appraisals and performance review meetings
  • Why align individual roles and objectives to the business
  • Performance management approaches
  • What puts you off conducting appraisals or reviewing performance and how to over come this
  • Setting our your performance expectation
  • Benefits of monitoring performance
  • Making every employee feel valued and motivated

Duration: 1 Day | Cost for MTDC Members: £95.00 | Cost for Non Members: £160.00

Designed for

Those required to carry out on the job training as part of their job role

Aims and Objectives

  • To enable delegates to acquire the required skills needed to instruct in on the job training.
  • To understand different learning styles and adopt the best response to suit individual/task.
  • Understand issues that will impact on learning outcomes.
  • To be able to demonstrate a systematic approach to instruction

Course Content

Learning styles Overcoming problemsSystematic approach to instructionTask analysis Evaluation

Duration: 2 Days | MTDC Member Cost: £190/head | Non Member: £320/head

Designed for

Those required to deliver training courses or to facilitate group sessions

Aims and Objectives

  • To provide participants with the necessary skills required to deliver training packages or facilitate group sessions
  • Understand communication & barriers and how they relate to facilitation
  • Make use of feedback techniques •Know how to deal with difficult situations
  • Apply techniques to overcome stress
  • Understand the difference between presentation & facilitation
  • Understand influencing techniques
  • How to achieve the minimum lead time to competence Course Content
  • Communication and the Communication Cycle Accelerated Learning Barriers to Communication Types of Presenter Psychology behind Communication Stress Feedback Techniques Presentation v Facilitation Ego States Effective Facilitation and Influencing Difficult Situations

Duration: 4 Days + Project Work | MTDC Member Cost: £380/head | Non Member: £640/head

Designed for

Anyone who, as part of their role, needs to hold meetings. It is designed for the newcomer chairing meetings for the first time or for anyone with some experience but wishes to improve their skills. As well as covering general guidelines it will also deal with issues participants find difficult to handle such as making meetings effective, making sure everyone gets a fair hearing, dealing with difficult people and keeping to time.

Outcomes

At the end of the Workshop it is expected that participants will:

  • Know the skills of effective meetings
  • Know how to plan & prepare
  • Know how to manage a meeting
  • Know the techniques of agreeing actions/decisions
  • Know how to write agendas, minutes, notes and action plans

Course Content

Why call a meeting? The role of the Chairperson Your own Meeting StyleSkills of Chairing meetings Making Meetings Productive Planning & Preparation Handling the Meeting Keeping on Track Dealing with Difficult People Agendas, Notes, Minutes, Action Points

Duration: 1 Day | MTDC Member Cost: £95/head | Non Member: £160/head

Designed for

Managers or Supervisors who are expected to have to deal with difficult situations which may result in conflict between individuals or teams.

Aims

To provide delegates wit the skills, knowledge and confidence to deal with conflict.

Objectives

  • Recognise when conflict is becoming an issue
  • Understanding how to manage and supporting individuals
  • Apply the necessary internal processes to deal with conflict in a formal manner
  • Understand when Bullying or Harassment become an issue and how to deal with it
  • How to create a harmonious working atmosphere in order to minimise the adverse effects of conflict

Course Content

  • Possible causes of internal conflict, e.g: personal versus business/enterprise objectives/values
  • Causes of interpersonal friction at work, including bullying and harassment
  • The effects of conflict on performance and the individual at work
  • Stages in the development of conflict
  • The managers responsibility in minimising and resolving conflict, and techniques to achieve this
  • Ways to create harmony at work and engender a positive atmosphere

Duration: 1 Day Cost for | MTDC Members £95.00 | Cost for Non Members £160.00

Designed for

Those individuals that contribute to the overall problem resolution process with their organisation.

Aims and Objectives

To develop knowledge and understanding of problem solving and related decision making skill sets. By the end of the programme, delegates will have gained:

  • An understanding of the difference between data and information
  • An ability to use basic statistics
  • Understand a range of options for data collection and decision making practical opportunity to solve a problem

Course Content

  • Simple ways to recognise, investigate and analyse problems
  • Objective setting in relation to problem
  • How to calculate and use simple averages and basic summary statistics
  • How to prepare and use grouped data and tables Interpretation of charts and diagrams
  • Methods of indexing, referencing and structuring qualitative information How to evaluate options
  • The importance of adequate and relevant information for effective decision-making
  • Identification of what information is relevant to specific decisions
  • Simple decision making techniques
  • Effective presentation of a case –ie, providing facts and evidence, not just opinion.

Duration:1 Days | MTDC Member Cost: £95/head | Non Member: £160/head

Designed for

Participants that have experience in negotiation, and are now looking to improve their skills in order to ensure a better outcome by being familiar with the processes involved, negotiation tools at their disposal and having greater self-awareness. The course is designed to help participants develop strategies and prepare for effective interactions that result in positive outcomes.

Objectives

  • By applying the principles and techniques learned, participants will be able to better understand the dynamics of effective negotiation. In particular they will:
  • Identify their own negotiation style and it’s potential strengths and weaknesses
  • Improve their own personal negotiation skills
  • Understand the process of negotiation
  • Understand their personal communication style and how this links with their ability to negotiate
  • Produce win-win resolutions for all parties
  • Develop strategies for dealing with objections and difficult situations
  • Develop an action plan for future use
  • Course Outline a staged model for the Negotiation Process Competency profile for negotiation
  • Agreeing whats been agreed – to demonstrate the importance of recording agreements and how they have been reached in a negotiation
  • Negotiation in context
  • Planning negotiations

Duration: 1 Day | MTDC Member Cost: £95/head | Non Member: £160/head